Frequently asked questions
Where do you ship from?
From within Australia. Every order leaves an AU warehouse. That's the whole point of Deskforge.
How long will my order take?
Orders are dispatched within 1–2 business days and typically arrive within 2–7 business days Australia-wide after that, depending on your location. You'll get a tracking link the moment it ships.
How much is shipping?
Shipping is calculated at checkout based on your order and delivery address. Any free-shipping threshold is shown in your cart.
Do you test your products?
We hand-pick a tight range from vetted Australian suppliers and stand behind every order with 30-day returns and your full rights under Australian Consumer Law. As we grow we sample and photograph more of the range ourselves; where a listing uses the maker's images, that's simply how the product looks from the manufacturer.
What if my order arrives faulty?
You're covered by our 30-day returns and by Australian Consumer Law. Reach out via our Contact page and we'll sort a repair, replacement or refund.
Can I change or cancel my order?
If it hasn't been dispatched yet, contact us straight away and we'll do our best to change or cancel it. Once it's on the way, our returns policy applies.
Are the lights mains-powered?
No. We only stock USB-powered lighting, no mains-powered electricals.
Do you ship outside Australia?
Not yet. We ship within Australia only for now.
Is it safe to order?
Yes. Checkout is secured by Shopify, we don't store your card details, and we're an ABN-registered Australian business (ABN in the footer).