Returns & Refunds
30-day change of mind. Not feeling it? Send it back within 30 days of delivery, in original condition and packaging, for a refund or exchange. Change-of-mind return postage is covered by the customer.
Your rights under Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If an item is faulty, not as described, or doesn't do what we said it would, you're entitled to a repair, replacement or refund, and to compensation for any other reasonably foreseeable loss. For a major failure you choose the remedy. These rights are ours to honour as the seller; we don't push them back onto a supplier.
How to start a return
- Get in touch via our Contact page with your order number and what's wrong.
- We'll reply within 1–2 business days with return instructions.
- Once we receive and check the item, refunds are issued to your original payment method within 5–10 business days.
Some items may be excluded from change-of-mind returns for hygiene reasons once opened. This never affects your rights for faulty items under the Australian Consumer Law.