Refund policy

We want you to be happy with your setup. If something is not right, here is how it works.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. As the seller, these rights are ours to honour — not the supplier’s.

30-day change of mind

Changed your mind? You can return most items within 30 days of delivery for a refund or exchange, provided they are unused and in their original condition and packaging. Change-of-mind return shipping is at your cost.

Faulty, damaged or incorrect items

If an item arrives faulty, damaged or not as described, contact us within a reasonable time and we will make it right — repair, replacement or refund as appropriate — at no cost to you. Please include photos where possible so we can help faster.

How to start a return

Contact us through our Contact page with your order number and the reason for the return. We will reply with instructions. Please do not send items back before contacting us.

Refunds

Approved refunds are processed to your original payment method, usually within 5–10 business days of us receiving the returned item or approving a faulty-item claim.

Exclusions

For hygiene and safety reasons, some items may not be eligible for change-of-mind returns once opened. This never affects your rights for faulty items under the Australian Consumer Law.